Returning an ITEM
Returning an item
Should you wish to return all or any part of your order, you have 14 days from the day of receipt to advise us that you wish to return, and to post the returns parcel, at your own cost to: Oasis Oils Ltd, Unit 11 Forgehammer Industrial Estate, Cwmbran, Torfaen, NP44 3AA.
We do not accept returns of fragrance oils. This is for hygiene reasons and due to the fact that fragrance oils can be tampered with. We, therefore, recommend that you purchase the smallest size of fragrance oil available and carry out your own testing to make sure you are happy with the oil before buying the larger sizes.
Any returned parcel remains your responsibility until we receive it, we therefore recommend you use a suitable form of return postage so that you are protected should your parcel get lost or damaged in transit.
Any product returned must be done so in its ORIGINAL PACKAGING AND IN AN UNUSED AND RE-SELL ABLE CONDITION. Therefore, whilst the product is in your possession, you have a responsibility take reasonable care of them. If products returned to Oasis Oils are considered by us, to have been handled more than is reasonable or if the returned product is used, damaged or no longer in a condition that will allow us to re-sell it, we reserve the right to reduce your refund by what we consider to be a reasonable amount to cover our losses.
Once a returned product has been received by Oasis Oils, the refund for the cost of the product and the cost of basic delivery will be refunded to you, using your original payment method.
If we receive a parcel back from Royal Mail where delivery was attempted and the parcel was subsequently not collected from Royal Mail’s delivery office by the intended recipient, we will refund the product value, less 10% to cover payment processing fees and restock costs.
If the return is because of an error on our part, or because items are faulty, you are entitled to return your item/s to us within 30 days of purchase. Once we receive the returned parcel, we will refund the full cost of your original order, plus we will refund the cost of the return postage.
The returned parcel remains your responsibility until we receive it, we therefore recommend you use a suitable form of return postage so that you are protected should your parcel get lost or damaged in transit.